Tolkivo Terms of Service

1. Provider and contact

Tolkivo is provided by:

ＥｌｅｋｓＭａｋｅｒ株式会社

神奈川県藤沢市鵠沼海岸３丁目8－25

オーシャンコースト鵠沼海岸 105

For service, purchase-entitlement, and privacy questions, contact support@tolkivo.com. Do not send passwords, verification codes, complete payment credentials, or recordings unrelated to the question through ordinary support email.

2. Scope and user eligibility

These terms apply to the personal translation, recording, and standard AI review services that Tolkivo actually provides. They cover our iOS, Android, Web, macOS, Windows, and other client services; listing a platform does not mean that a version has been released. The features and purchase channels available to you are those actually provided by your platform, region, and version. Read these terms before registering, using, or purchasing. Matters that require your express agreement take effect through the corresponding confirmation action. Features can differ between clients, and downloading a client does not automatically grant paid entitlements on another platform.

You must have the legal capacity required to use and purchase the service. If guardian consent is required, obtain it under the applicable rules.

3. Account and security

Keep login credentials and verification codes secure and do not provide information that can be used to access the account to another person. Contact support promptly if you discover unauthorized use. Guest identity, a registered Tolkivo account, and an account used by an app store or other payment channel may be separate. Before purchasing, check the current Tolkivo account, selected purchase channel, and entitlement ownership shown on the page.

Purchase entitlements are handled according to verified transaction and account-ownership records. Restore purchase does not duplicate the entitlement for the same transaction and does not automatically transfer another person’s or another account’s purchase to the current account. Cross-device or cross-client use, restore, and entitlement sharing follow the scope and account-binding rules shown at purchase. The same email address or device does not by itself merge or transfer purchases from different channels. Contact support for an ownership conflict or a missing entitlement.

4. Translation and AI results

Automatic recognition, translation, and AI review may omit, misunderstand, or produce inaccurate content. Check the original and obtain appropriate professional help before using results for contracts, medical or safety matters, or other important decisions; do not rely only on an automatic result for an irreversible decision.

Before recording, uploading, or sharing another person’s speech or materials, you must have the necessary permission and notify the relevant people as required. Do not upload confidential or personal information that you are not authorized to process. We do not acquire ownership of your pre-existing content merely because you use the service.

The service processes content within the scope needed to perform the recognition, translation, review, saving, or export that you request. The Privacy Policy and feature notices describe the specific recipients and purposes. This section does not authorize unrelated advertising, training, or public disclosure of content. Rights in generated results remain subject to applicable law and third-party rights; we do not promise that every AI result has exclusive copyright.

5. Personal products and purchase prices

The following rules apply to personal products actually offered on the relevant purchase page. A product for which no purchase entry is provided is not an offer of sale.

The currency, price, period, and charge shown at purchase are those in the order-confirmation page of the relevant app store or other payment channel. A yearly plan is charged at the full-year amount shown in the purchase confirmation; an equivalent monthly price is for comparison only. We may change future sales prices as permitted by law. A formed order is not retroactively repriced, and a renewal-price change follows the original purchase channel’s advance-notice and consent rules.

6. Expiry and coexistence of entitlements

Each duration-pack lot has an independently calculated cutoff and is not extended by buying another pack or subscribing to Pro. Available lots are consumed in earliest-expiry order. Pro’s monthly audio allowance does not roll over to the next month. Entitlements purchased under an older version are handled under the rules applicable at purchase; these terms do not retroactively shorten them.

After expiry, new paid allowance from that lot cannot be used. There is no grace period for the current audio segment after expiry. Check remaining allowance and the cutoff before starting a task.

A valid Pro subscription’s standard AI review does not consume the limited AI uses in coexisting duration packs. Exhausting Pro’s audio allowance for the month does not end standard AI rights during an effective paid period.

7. Standard AI review limits

A single review processes one continuous source-time range, including pauses and silence. The maximum source duration and input size for a single review are shown in the app before you submit, and output is limited to 4,096 tokens. Default concurrency is 1 task per account and a task has at most 2 processing attempts, including retries or a fallback route.

Over-limit input is checked before submission, and the app shows which limit applies. You must choose a shorter range or split it yourself; the service does not silently truncate it or automatically create multiple chargeable tasks. Unlimited access does not remove these per-task limits or create a hidden monthly-use or dollar cap. An intentional regeneration is a new task; repeated network transmission for the same request must not charge the entitlement twice.

A task affected by expiry, revocation, or cancellation is handled according to the entitlement state applicable when the task was created. An unfinished limited task cannot become an available use in an expired or revoked lot. A late result does not trigger an additional retry or charge another pack.

8. Renewal, cancellation, and refunds

Pro renews according to the period and renewal arrangement shown in the purchase confirmation and accepted by you. Cancel renewal through the subscription-management entry provided by the original purchase channel, such as the applicable app-store entry or a Web subscription-management entry we actually provide. After auto-renewal is cancelled, the paid period generally continues until its displayed cutoff; refunds and revocations take effect at the verified effective time.

Uninstalling the client, signing out, or deleting a Tolkivo account is not a substitute for cancelling auto-renewal. Request refunds through the original purchase channel: app-store purchases follow that store’s refund process, and direct purchases follow the support or order-management channel we publish. Contact Tolkivo about a missing entitlement, failed restore, or account-ownership issue. These processes do not exclude rights provided by law and do not promise that every request will be approved.

8A. Payment obligations and preservation of claims

You must pay charges under a formed order and the terms of the original purchase channel. If payment is incomplete or renewal fails, we may suspend or stop new service corresponding to the unpaid verified entitlement state. Closing an account does not remove a payment obligation that was lawfully formed.

For a lawful debt that is due and unpaid, we may notify you to check and settle it and may request performance or legally recoverable losses. Current prepaid products do not set a fixed late-interest rate. If we later offer invoiced or postpaid service, its payment period and late-payment responsibility will be separately stated when that service is contracted and will not apply retroactively to existing orders.

A failed charge alone does not automatically create a new debt and does not authorize charging outside the original purchase channel or your payment authorization. When you dispute a payment, we will check order, payment, and service records and will not collect the same charge twice.

9. Use restrictions and service changes

Do not use the service for unlawful or infringing activity, account impersonation, system disruption, bypassing authorization or billing, bulk-registration arbitrage, unauthorized sharing or resale of accounts or allowances, or automated abuse of personal services. Ordinary work-related translation does not by itself breach these terms.

With a reasonable basis to believe such conduct exists, we may limit requests or suspend a related feature or account and ask for correction within a reasonable time. Serious or repeated violations or urgent security risks may lead to immediate suspension or termination. Measures must be limited to what is necessary to address the risk. Where legally allowed and without obstructing an investigation, we will provide reasons and an appeal channel. A lawful suspension does not extinguish a formed payment obligation and does not automatically forfeit paid entitlements unrelated to the violation.

If your unlawful, infringing, or term-violating conduct causes a third-party claim or direct loss to us, you must bear reasonable loss and necessary enforcement costs caused by that conduct to the extent allowed by law. We must reasonably mitigate loss and may not shift liability caused by our own fault to you. A settlement made without your consent does not automatically bind you.

Maintenance, network problems, or third-party provider failures may affect the service. We will provide appropriate notice for planned changes. A material reduction, suspension, or termination affecting paid entitlements must state remaining service and legally available remedies; it cannot cancel an original promise merely by changing these terms.

10. History, deletion, and exit

Clearing local history, deleting an account, deleting data held by a third-party provider, and requesting a store refund are different scopes. Clearing local records does not automatically delete copies already exported to another app or given to another person. Server-side data, third-party data, and transaction or security records that must be retained by law are handled under the Privacy Policy and the verified request process.

Free service does not promise unlimited hosting or backup. For a free account with no effective paid service period, available purchased entitlement, or pending purchase dispute, we may clear free service-side content, temporary files, and regenerable caches after 30 consecutive days without login or active use, to control storage costs and security risk. Background automated requests do not count as active use.

At least 7 days before clearing, we will send the scope, expected date, and retention method through a verified email or reachable in-app notice. Logging in again and actively using the service can stop that idle cleanup. If the advance notice cannot be provided, we will not clear under this section. When these rules first apply, the 30 days start after the rules take effect and are communicated to the account; time idle before then is not counted retroactively.

The cleanup scope excludes local history, exported files, paid generated results that must be kept under the original purchase rules, and transaction, security, or dispute evidence that must be retained by law. Paid results cannot be reclassified as free content and deleted only because a subscription expired. Export important content yourself. Lawful cleanup under this section is not guaranteed to be recoverable, but does not remove responsibility that cannot lawfully be excluded, including responsibility for intent or gross negligence.

11. Liability, changes, and disputes

To the extent allowed by law, the service is provided as actually available. We do not guarantee complete accuracy of automatic results, fitness for every purpose, or uninterrupted service. For events beyond reasonable control where reasonable prevention and mitigation were taken, responsibility is determined by applicable law. A third party’s participation does not automatically remove our own obligations.

Only where damage is caused by our ordinary negligence and a limitation is allowed by law, our compensation is limited to actual, causal, and ordinary direct loss and excludes indirect, incidental, special, and lost-profit loss. The aggregate cap for the same or related events is the service fees you actually paid to Tolkivo during the 12 months before the damage first occurred. If that total is zero, this monetary cap does not apply and liability is determined under applicable law.

The loss exclusions and monetary cap do not apply to intent or gross negligence by us, our representatives, or assisting persons, or limit personal-injury liability, statutory refunds, or other mandatory consumer rights that cannot be limited by law. A refund or return of the price for undelivered service is not cancelled by this cap.

These terms and service disputes are governed by Japanese law, without removing protection that consumers have under applicable mandatory law. To the extent an agreement on venue is allowed by law, the Tokyo District Court or, according to subject-matter jurisdiction, the Tokyo Summary Court is the agreed court of first instance. A consumer’s legally protected court at their residence or another non-waivable court is unaffected. This clause does not make an otherwise invalid cross-border consumer venue clause effective.

You may first seek discussion through support, but discussion is not a prerequisite to suing or seeking urgent relief. If part of these terms is invalid or unenforceable, the remaining separable parts continue in effect.

We may change these terms as required by law because of legal, feature, or business changes. We will publish the revised version, effective date, and material changes and give necessary notice through the app or registered contact channel. A change that requires your consent applies only after that consent is obtained. Failure to exercise a right immediately is not a waiver. After termination, formed payment obligations, intellectual-property provisions, legally necessary evidence retention, and dispute provisions continue for the period required by their nature.

12. Intellectual property and license

The client, website, brand, interface, program, and content we provide are owned by us or the relevant rights holders. While you comply with these terms, we grant a limited, non-exclusive, non-transferable service-use license. Unless allowed by law or separately authorized in writing, do not copy, distribute, modify, reverse engineer, remove rights notices, or package the service for third-party provision.

You retain rights you lawfully have in submitted content. You authorize us and third-party providers needed to perform the service to process that content only for the requested feature, security maintenance, and legal obligations. This license transfers no ownership, does not authorize public sale of your content, and does not replace consent legally required for personal-information processing.

We may lawfully engage third parties for parts of the service. In a merger, business transfer, or reorganization, rights and duties may be transferred as allowed by law with notice and necessary consent; the successor must continue applicable data-protection and paid-entitlement duties. Without our consent you may not transfer the account or contract position, except where the law provides otherwise.

Google, Apple, and account linking

Tolkivo supports email verification, Sign in with Google, and Sign in with Apple. Choosing a provider sign-in completes authorization through that provider. Sensitive account actions and adding a sign-in method require verification using an existing method on the current account. Matching email addresses do not automatically merge accounts or transfer purchased entitlements.

Authorization withdrawal, account deletion, and subscriptions

Withdrawing Apple authorization in the provider settings, deleting the Tolkivo account from More → Account → Delete account, and cancelling a subscription through the original purchase channel are separate actions. Withdrawal may make the related sign-in method unavailable, but it is not account deletion; account deletion does not automatically cancel a store subscription. The deletion flow handles linked data under the Privacy Policy and requests revocation of linked Apple authorization where applicable. Withdrawing a provider's authorization may affect the related sign-in, while other available sign-in methods already linked to the account may still be used.