TolkivoDelete your account in the app
- Open Tolkivo and go to More → Account.
- Tap Delete account and review “What will be deleted”.
- Confirm it is you: tap Send deletion code and enter the code sent to your account email, or sign in again with the Google or Apple account linked to Tolkivo.
- Tap Permanently delete account. The app returns to guest mode when deletion finishes.
Request deletion without the app
If you can no longer open the app, email support@tolkivo.com with the subject “Delete my Tolkivo account”. Write from the email address linked to your account, or tell us which Google or Apple sign-in you used. We verify that the request comes from the account owner before deleting and reply within the period required by applicable law.
Never send passwords, verification codes, or payment card details by email.
What is deleted
- Your sign-in methods (email, Google, Apple) and all active sessions are revoked.
- Identifying profile data, such as your email address and sign-in provider identifiers, is removed or de-identified.
- Your remaining balance of unused translation minutes is removed and cannot be restored.
- Personal service data linked to your account is removed or de-identified.
What is retained
- De-identified purchase, balance, and refund records and security audit records that we must keep for accounting, tax, fraud-prevention, or dispute-handling obligations. They are kept only as long as those obligations require, are not shown in the app, and are never used to restore a deleted account.
- Backups are not erased instantly; they expire on their normal cycle.
- Raw audio is not saved to your conversation history by default. While you speak, audio is processed in real time by the speech service to produce the translation.
Data on your device
Conversation text history is stored on your device, not in your account, and account deletion does not remove it. To delete it, open More → Privacy and data → Text records → Clear all local history, or uninstall the app. Copies you exported to other apps must be deleted there.
Delete some data without deleting your account
Use Clear all local history in the app (More → Privacy and data → Text records) to delete conversation text on your device at any time. To request deletion of specific account data while keeping your account, email support@tolkivo.com from your account email; we verify the request and explain what was deleted and anything we must retain by law.
Deleting your account does not cancel purchases or subscriptions made through the App Store or Google Play; manage those with the store.